Privacy Policy

Through this notice, EL ALBERGE DE OLLANTAYTAMBO, RUC 20442088811 (hereinafter “the accommodation”), located at Av. Ferrocarril 1, Ollantaytambo, Cusco, informs users of its website about its Privacy Policy.

Use of the accommodation’s website and any services included on it implies full acceptance of the conditions set forth in this Privacy Policy.

1. DATA COLLECTION

In accordance with current legislation, personal data requested in our forms will be included in a personal data file owned by the accommodation. By completing any forms with personal data and accepting submission, users expressly authorize the accommodation to process or incorporate the provided data into its automated files, including all data generated in relation to participation or use of the services offered on this website.

Unless otherwise stated at the time of collection, all personal data collected is mandatory, as it is essential for the management, maintenance, and control of our contractual relationship. Failure to provide such data will prevent us from processing your request or providing the contracted service. Personal data will be collected exclusively for the purposes indicated in this Privacy Policy.

Users must complete the forms with true, accurate, complete, and up-to-date information, being solely responsible for any direct or indirect damages caused to the accommodation or third parties due to false, inaccurate, incomplete, or outdated data, or data relating to third parties. Users agree to communicate any changes following the procedure established in Section 4.

2. PURPOSE OF PROCESSING

Data will never be used for purposes other than those for which it was collected and will be immediately deleted when it is no longer necessary, unless a law states otherwise.

Contractual relationship purposes:

  • Manage reservations and process client registration requests and future commercial relationships.

  • Collect additional data when necessary (e.g., guest age or health information such as food allergies, baby cots, etc.).

  • Manage obligations arising from the products or services contracted.

  • Collect amounts due when a reservation is canceled outside established deadlines.

Legal obligations:

  • Communicate data to public authorities, regulators, or government bodies as required by law or regulatory obligations.

Legitimate interest of the accommodation:

  • Conduct commercial or advertising communications related to products or services similar to those already contracted.

  • Conduct satisfaction surveys to help improve processes and services of the accommodation.

3. RECIPIENTS

In accordance with Section 2, the accommodation may communicate your data to:

  • Public authorities or governmental bodies as legally required.

  • Third parties contracted by the accommodation, including but not limited to: legal or accounting advisors, technology providers, IT services, etc.

4. RIGHTS OF THE DATA SUBJECT

Users may revoke consents at any time. They may also:

  • Request access to personal data

  • Request correction or deletion

  • Request limitation of processing

  • Oppose processing

  • Request data portability

To exercise these rights, users must contact the accommodation via email at reservas@elalbergue.com or by written and signed communication (including a copy of ID) addressed to:

EL ALBERGUE DE OLLANTAYTAMBO
Av. Ferrocarril 1, Ollantaytambo, Cusco – Peru

If users believe their rights have not been respected, they may submit a claim to the Peruvian Data Protection Authority.

5. DATA RETENTION

Personal data will be kept for the duration of the contractual relationship and as long as liabilities may arise from it, as well as for compliance with legal obligations.

6. SECURITY

The accommodation has adopted legally required levels of personal data protection and installed the necessary technical measures to prevent loss, misuse, alteration, or unauthorized access to personal data.

7. COOKIES

The accommodation informs users that cookies are used while navigating the website. Cookies are stored on users’ hard drives but cannot read data contained there or read other cookies created by external providers.

These cookies recognize registered users and offer a more personalized service. They also provide anonymous data about access (date, time, frequency) to help measure traffic and number of visits, allowing services to be adjusted more effectively.

Users may prevent cookie generation via browser settings, but the site may still operate with limited personalization.

8. GOOGLE ANALYTICS

This website uses Google Analytics, a service of Google, Inc. Google Analytics uses cookies to analyze website use. Information generated (including IP address) is transmitted and stored by Google in the U.S. Google uses this information on behalf of the accommodation to track usage statistics, compile reports, and provide other services related to web activity. Google may transfer this information to third parties as legally required or if third parties process data on Google’s behalf. Google will not associate IP addresses with other data.

Users may reject cookies in their browser settings, but this may limit some of the website functionality. By using this website, users consent to Google processing their information as described above.

9. MODIFICATIONS TO THIS PRIVACY POLICY

The accommodation reserves the right to modify this policy to adapt to new legislation or jurisprudence. Any modifications will be posted on this same page. The relationship with users is always governed by the rules in effect at the time of access.